Our team is here for you.
Email us at wecare@puramuse.com or use our contact form for support.
SHIPPING & DELIVERY
Not at this time. We currently ship exclusively within the U.S.
Yes, we do ship to PO Boxes as well as valid street addresses.
We offer standard and express shipping to meet your needs.
- Standard shipping: Typically takes 3 to 6 business days, depending on your location.
- Express shipping: Faster delivery options available for quicker arrival.
Once your order ships, you’ll receive a tracking link to follow every step of the way.
PAYMENT, DUTIES & GUARANTEE
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and more. Payments are securely processed through trusted providers like Stripe to ensure your information stays safe.
We currently ship only within the United States, so there are no import duties to worry about. Applicable taxes are calculated at checkout based on your location.
Our nails are reusable. If your set can’t be reused after proper use, we’ll refund you. You’re backed by our 90-days Money Back Guarantee.
ORDER SUPPORT & CUSTOMER CARE
Once your order ships, you’ll receive an email with a tracking link where you can see real-time updates on your delivery.
First, check your tracking link. If it’s still unclear, contact your postal carrier with the tracking number. Still need help? Email us and we’ll support you.
If your order hasn’t shipped yet, email us ASAP and we’ll update it. If it’s already shipped, you’ll need to coordinate with your local carrier.
We’re so sorry! Please contact us with a photo and your order number and we’ll make it right and fast!
WEAR & DURABILITY
You can wear PuraMuse nails for:
- 1–3 days using our ultra-gentle sticky tabs (perfect for short-term looks or events)
- 2–4 weeks with our pro-grade nail glue (designed for long-lasting hold)
Results vary based on your prep and lifestyle (e.g., water exposure, nail oiliness). Follow our application guide closely for maximum wear.
Absolutely. PuraMuse nails are crafted to be 100% reusable.
Just remove them carefully and follow our easy aftercare steps. *We even offer a free reusable storage box in every order.
Most customers get 4–6 wears per set, sometimes more, depending on how well they’re maintained. That's why we include a full care guide with every purchase.
APPLICATION & REMOVAL
It’s easy! Each order comes with a free prep kit and detailed step-by-step instructions. Here's the quick version:
- Prep your nails with our included alcohol wipe, file, and cuticle pusher
- Choose your adhesive: Sticky tabs for short wear or glue for long wear
- Press and hold for 30–60 seconds and you’re ready!
For a visual walkthrough, check out our Application Tutorial Page.
No ripping. No pain. Here's how to keep your natural nails safe:
- Soak your nails in warm water, a few drops of oil, and soap for 10–15 minutes
- Gently lift the nail using the included cuticle stick
- Buff off any remaining glue if needed
See the full guide on our Removal Tutorial Page.
SIZING & FIT
You can find your perfect fit using our Size Guide, which walks you through how to measure your nails at home with just a ruler or measuring tape.
A very small difference in measurements, within 1 to 2 millimeters is completely normal and won’t affect the final look or comfort of your nails. Our designs are made to accommodate natural variation, so you can order with confidence.
Our nails are designed with flexibility in mind.
If you have flat nail beds, gently warm the press-on with a hairdryer for a few seconds to soften it. This makes it easier to press and shape for a better fit.
For clubbed thumbs or other unique shapes, the same warming technique can help the nail conform more comfortably. While we don’t offer custom sizes or replacements, most customers find our sets adapt well with a little adjustment.
GIFT CARDS
Yes! You can purchase digital gift cards on our website. Choose your amount, personalize the message, and send it instantly.
Email us with the card code and we’ll fix it immediately.