GUARANTEE

30 Days Money Back Guarantee

At PuraMuse, we believe beauty should never come with doubt. That’s why your purchase is protected by our 30-Day Money-Back Guarantee with no stress, no hassle, no hesitation.

If your PuraMuse nails aren’t reusable after normal, daily use, you’re fully eligible for a refund or exchange. We’re here to make sure you love your experience from day one to day ninety and beyond.

Whether you're not completely thrilled or simply expected a bit more wear from your nails, you can return or exchange your order completely free. No shipping fees. No questions asked. Your happiness comes first.

What Is Covered?

Our guarantee applies to all orders placed through our official website. If your nails lose their reusability under normal daily use, such as typing, errands, light housework, or other everyday tasks, you qualify for a refund or exchange.

This guarantee does not apply to nails that are exposed to harsh chemicals, forceful removal, or intentional damage. We also encourage customers to follow our application and care instructions to get the best possible results and longest wear time.

How to Request a Refund or Exchange

If your nails didn’t meet expectations, the process to claim your guarantee is quick and easy:

  1. Contact us by emailing wecare@puramuse.com within 30 days of your order.
  2. Please include your order number and a brief explanation of the issue.
  3. Our Customer Happiness Team will provide you with a prepaid return label so you can ship the product back to us at no cost.
  4. Once your return is received, we will offer you a choice between a full refund to your original payment method or a free replacement of the same product (or a similar one of equal or greater value if the original is no longer available).

Refunds are typically processed within 10 to 14 business days from the time your return is received. You do not need to return unused sticky tabs or glue unless instructed otherwise.

Why We Offer This Guarantee

Because your trust and happiness are the most important part of our brand. We created PuraMuse to give you reusable press-on nails that are elegant, practical, and made to keep up with your lifestyle.

Shopping for beauty should feel empowering, not risky. That’s why we remove the fear from your purchase and put your satisfaction first. This is not just a guarantee. It’s a reflection of how much we care about your experience.

Try PuraMuse risk-free. If it doesn’t work for you, we’ll make sure it does, or give your money back.